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Refund policy
Refund & Return
At Nuksy, we want you to shop with confidence. Most products purchased from Nuksy are eligible for return within 30 days of delivery, subject to the eligibility requirements and exceptions described below.
30-Day Returns
Most eligible products may be returned within 30 days from the date you receive your order.
To qualify for a standard return, the item must be in the same condition in which you received it. It must be unused or unworn and include its original tags, accessories, manuals, and packaging when applicable.
Proof of purchase or your Nuksy order information may be required.
Certain products may have additional return restrictions because of the nature of the product, including health, hygiene, safety, customization, or regulatory considerations. Any applicable product-specific restrictions may also be stated on the product page.
How to Request a Return
Before returning any item, please contact Nuksy through our Contact Us page or email us at nuksystore@gmail.com.
Please provide:
Your order number
The item you would like to return
The reason for the return
Any relevant photographs if the item is damaged, defective, or incorrect
If your return is approved, we will provide return instructions, including where to send the product when a physical return is required.
Please do not send an item back without first receiving return instructions from Nuksy.
Do not send a return to the address shown on the original shipping package unless Nuksy specifically instructs you to do so. Our products may be fulfilled from different locations, and the correct return location may differ from the original shipping address.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item arrives damaged or defective, or if you receive an incorrect item, please contact Nuksy as soon as possible so we can review the issue.
We may ask you to provide photographs of the product, damaged or defective area, packaging, and shipping label to help us evaluate the issue.
Depending on the circumstances, Nuksy may provide a replacement, refund, or return instructions.
In some cases, a physical return may not be necessary. Please wait for instructions from Nuksy before sending an item back.
Return Shipping Costs
For standard returns that are not the result of a damaged, defective, or incorrect item, the customer is responsible for return shipping costs unless otherwise stated by Nuksy.
For verified damaged, defective, or incorrect items, Nuksy will provide the appropriate resolution and return instructions. When a physical return is required because of a verified damaged, defective, or incorrect item, Nuksy will cover the return shipping cost.
Please do not purchase return postage or send an item back until you have received return instructions from Nuksy.
Original shipping charges, if any, are non-refundable unless the return is due to a damaged, defective, or incorrect item or otherwise required by applicable law.
Exceptions and Non-Returnable Items
Certain products may not be eligible for standard returns because of health, hygiene, safety, customization, regulatory, or other product-specific considerations.
Non-returnable items may include:
- Perishable goods
- Personalized or custom-made products
- Certain personal-care or hygiene products after they have been opened or used
- Hazardous materials, flammable liquids, or gases
- Gift cards
Products specifically identified as non-returnable on the product page
If you are unsure whether your product is eligible for return, please contact us before returning it.
These standard return restrictions do not prevent you from contacting Nuksy if an item arrives damaged, defective, or incorrect.
Exchanges
We do not offer traditional exchanges in all cases.
If you would like a different product, size, color, or variation, please contact us. Depending on the circumstances, the simplest option may be to return the eligible item and place a new order.
Refunds
When a physical return is required, we will notify you after the returned item has been received and inspected. We will then let you know whether your refund has been approved.
If Nuksy determines that a physical return is not required, we will notify you of the resolution after reviewing your request.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow up to 10 business days after your refund has been approved for the refund to be processed. Your bank, credit card company, or payment provider may require additional time for the funds to appear in your account.
If more than 15 business days have passed since Nuksy confirmed that your refund was approved, please contact us.
Order Cancellations and Changes
If you need to cancel or change an order, please contact Nuksy as soon as possible.
We will do our best to accommodate your request before the order has been processed or shipped.
Once an order has entered the fulfillment or shipping process, cancellation or modification may no longer be possible.
Contact Us
If you have questions about a return, refund, damaged or defective product, or another order issue, please contact us:
Customer Support Email: nuksystore@gmail.com
Online Support: Use our Contact Us page or the chat feature available on our website.
Response Time: We aim to respond to customer inquiries within 1–2 business days.
Please contact us before returning any product so we can provide the correct return instructions.